Communiques and Training Package Updates

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View or download the latest updates on training packages from the Emergency Response Sub-committee.

New Skill Set to manage workplace responses to disrespectful, aggressive or abusive customer behaviour

This Skill Set is for individuals working in supervisory roles in front-line customer service across a range of industry sectors and business contexts who are seeking additional skills to manage workplace responses to disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environments.

This Skill Set supports the SIRSS00022 - Manage disrespectful, aggressive or abusive customers skill set.

Cyber Security Insider Risks and Threats Skills Set - February 2021

Two new units of competency and a skill set have been endorsed to address the skills and knowledge required to counter the threat of cyber security insider attacks:

The training products aim to address a national skills shortage and increase the supply of insider threat professionals to advance Australia’s cybersecurity capability and intelligence.

Two skill sets to support 5G Cellular network – 9 December 2020

The following two skill sets have been endorsed to support the rollout of cellular wireless networks, including 5G and future network generations:

  • ICTSS00115 XG Cellular Network Infrastructure Rollout Skill Set
  • ICTSS00116 XG Cellular Network Implementation Skill Set

These complement the ICT skill sets endorsed in July 2020 and provide workers with the necessary skills for jobs in emerging technologies.

An interpretation guide has also been developed to support these skills sets. It provides guidance for delivery of the units of competency and specific skill and knowledge requirements to support the rollout out of the 5G network. The interpretation guide will be available shortly.

Statement on the Sport, Fitness and Recreation and Tourism, Travel and Hospitality training packages – 5 November 2020

The Australian Industry and Skills Committee (AISC) Emergency Response Sub-Committee has released a statement to highlight existing flexibilities in delivery arrangements in the Sport, Fitness and Recreation and the Tourism, Travel and Hospitality training packages. The statement also includes general advice about mandatory workplace requirements in training packages, and where Registered Training Organisations should look for information regarding the details of these requirements.

Australian Skills Quality Authority (ASQA) has developed guidance to assist providers to deliver practical training and assessment in the workplace or under simulation. Videos have been developed to support providers in deciding how best to structure practical assessment. See the ASQA website for further information.

New skill sets for VET trainers and front-line workers – 2 October 2020 

Two new skill sets have been endorsed to support VET trainers and front-line workers in customer service roles with changed skills needs arising as a result of COVID-19: 

The Training and Education (TAE) Training Package Implementation Guide has also been updated and is available on VETNet here

Mandatory Work Placement Principles – September 2020

Principles have been developed to guide solutions to address the immediate impact of the reduced availability of work placements due to COVID-19. See the principles here.

New skill sets for small business and displaced workers – 16 September 2020

Three new skill sets have been endorsed to support small businesses to adapt to operating in an online environment, and assist displaced workers secure employment in areas of labour market growth: 

ICT Interpretation Guide – 16 September 2020 

An ICT Interpretation Guide for Cyber Security and Cloud Computing has been developed to support the first five of the nine new ICT skill sets listed below. 

The Guide provides useful information in relation to creating course content and assessment plans for the skill sets. Download the Guide here

ICT Training Package Products - 21 July 2020

New skill sets have been developed for the ICT sector to meet priority workforce needs in a number of specialty areas:

Other new skill sets include:

View the ICT Training Package version 6.0.

Cross Sector Infection Control Unit and Skill Set – 2 July 2020

New cross sector unit and skill set developed for infection control:

These complement the existing skill sets for Retail, Food Handling and Transport and Logistics developed in May.

Contextual advice has been developed for ten industry sectors, including 31 sub-sectors:

Industry sector Industry sub-sector
Business Services
  • Business Services
Hair and Beauty
  • Hairdressing
  • Beauty Salons and Day Spas
Entertainment and Amusement
  • Live Entertainment
  • Amusement & Cultural Institutions
Education and Care
  • Children's Education and Care
  • Schools
  • Tertiary Education
Cafe, Restaurant and Accommodation
  • Cafes and Restaurants
  • Accommodation Services
Construction and Property Services
  • Construction, Engineering and Technical Services
  • Real Estate Services
  • Architectural Services
  • Waste Collection, Treatment and Disposal Services
  • Building Cleaning
  • Pest Control and Security 
  • Fire Protection and Fire Safety
  • Swimming Pool and Spa Servicing
Mining, Drilling, Civil
  • Mining
  • Drilling
  • Civil Infrastructure
Weddings, Funerals and Religious Services
  • Weddings
  • Funerals
  • Religious Services
Domestic Travel
  • Public Transport
  • Aviation and Marine Transport
  • Taxi, Rideshare and Chartered Bus Services
  • Travel Support Services (Including Booking Agencies)

COVID-19 Critical Skills Point of Care Testing – 12 June 2020

Training and assessment resources have been developed for the below units:

  • MSL974030 Process body fluid specimens using a point of care testing device 

  • HLTPAT003 Perform capillary blood collections 

Access these resources through Australian Training Products.

Entry into Care Roles Skill Set - 15 May 2020

Infection Control Skill Sets - 12 May 2020

Statement regarding the delivery of first aid training - 15 April 2020


You can view all Communiques from the Emergency Response Sub-committee meetings here.